MVPS LTD. is a registered company incorporated in Cyprus under the number HE382004. By using the MVPS.net website ("mvps", "our", "us", or "we"), products and services, you ("Customer", "you", "your") agree to accept and comply with all our policies. MVPS LTD. reserves the right to terminate any service provided with or without a refund and with or without a notice. MVPS also reserves the right to change the Terms of Service along with all the policies listed on the website (MVPS.net) at any time without customer notification. It is the customer's job to periodically check the recent Terms of Service and the other MVPS policies. If the customer does not agree with the new terms of service modifications, his service will be terminated immediatly.
These terms shall be governed and construed in accordance with the laws of the Republic of Cyprus. You irrevocably agree that the courts of Larnaca, Cyprus have exclusive juridstiction to settle any dispute or claim that arises out of our in connection with this agreement.
You expressly agree that your use of the MVPS services is at your sole and exclusive risk. MVPS offers absolutely no warranties of any kind, whether express or implied. No advice or information obtained from MVPS or through MVPS service shall create any warranty. The customer is solely responsible for any data stored on MVPS servers and for ensuring he has adequate backups outside of the MVPS infrastructure. MVPS shall offer no warranty or compensation for any data loss including but not limited to software failure, hardware failure or staff error.
MVPS LTD offers absolutely no liability or compensation to third parties in case it's services are used to inflict damages to third parties by the customer. The customer is the only one liable for any such damages. In no event shall we, nor our directors, employees, agents, partners, suppliers or content providers, be liable under contract, tort, strict liability, negligence or any other legal or e quitable theory with respect to the services for any lost profits, data loss, cost of procurement of substitute goods or services, or special, indirect, incidental, punitive, compensatory or consequential damages of any kind whatsoever.
MVPS services are sold as unmanaged. They are designed for advanced linux administrators or experienced webmasters.
The customer is responsible for managing his VPS. MVPS staff is available for support only in case of Network issues, Server hardware or OS templates.
The MVPS staff will not offer any kind of support for installing, configuring or debuging applications.
We generate the proforma invoices 10 days before the payment is due. The service is terminated automatically if it has not been paid before the due date and MVPS will not be responsible for any data loss that occurs due to termination.
If a subscription has been created for paying the service, the customer is responsible for cancelling the subscription (ex: Paypal) if he wants to terminate his MVPS services.
All orders placed through our billing portal are passed through an automatic fraud check system. Although our VPSs are typically set up instantly upon receipt of payment, we manually review each fraud score before accepting the order. If our fraud check system scores your order as dangerous, we may require submission of a government issued ID to allow continued use of our services. Failure to comply in a timely manner will result in termination.
The customer shall create a single account on the MVPS website. Multiple accounts are strictly prohibited!
The use of fake or disposable emails is strictly prohibited and shall result in immediate account termination without any refunds.
The customer billing details must be real and verifiable by legal documents on request. The failure to provide verification documents confirming your billing details shall lead to immediate account termination without any kind of refunds.
Any chargeback or dispute of the transaction done via our payment processors shall be considered a fraud attempt and will lead to immediate account termination and the termination of all active services without any refunds.
The customer shall keep confidential any information to which he is given access and shall cooperate with MVPS's efforts to mantain the confidentiality thereof. The customer shall not publish or distribute any information or documentation that MVPS provides including but not limited to support tickets, emails or phone calls.
Under the General Data Protection Regulation, MVPS acts as a data processor and will process the data in a way that meets the technical and organizational requirements of the GDPR.
The data will be processed on equipment owned by MVPS LTD or leased from sub-contractors, in datacenters with high security standards, ensuring adequate protections for the processed data.
The customer agrees to follow entierly the GDPR in relation to his processing of personal data belonging to EU customers and undertakes the sole reponsability and liability for ensuring the data is processed correctly under the GDPR.
The provisions of the Acceptable Use Policy are intended as guidelines and are not meant to be exhaustive. Generally, conduct that violates law, regulation or accepted norms of the Internet comunity,
whether or not expressly mentioned in this policy, are prohibited. We will be the sole and final arbiter as to what constitutes a violation of our policies.
Our products and services may be used only for lawful purposes. Transmission of, distribution of, storage of, or linking to any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property rights used without proper authorization, and material that is defamatory, constitutes an illegal threat, violates export control laws, or is otherwise prohibited by Cypriot law.
The prohibited activities include, without limitation, the following:
Outgoing SMTP connections are, by default, blocked on all services unless they have a valid rDNS set.
For the VPS One package, the outgoing SMTP connections are blocked regardless of the rDNS.
The customer agrees not to expect 100% CPU performance on his VPS if it is used at maximum peformance for an extended period of time. The average CPU usage should not go above 50% in the timespan of a day.
The allocated uplink is 1Gbps shared for all our services. The guaranteed speed is 100mbps. The bandwidth can be restricted without notice if it's found to be abused.
MVPS attempts to protect all it's customers against layer 3 and 4 ddos attacks. If the attacks are bigger than our protection capacity in the specific location or it's causing issues to other customers, we reserve the right to null-route the associated IP address until the attack is over.
The refund policy, part of this agreement, is located here