MVPS LTD. is a registered company incorporated in Cyprus under the number HE382004. By using the MVPS.net website ("mvps", "our", "us", or "we"), products and services, you ("Customer", "you", "your") agree to accept and comply with all our policies. MVPS LTD. reserves the right to terminate any service provided with or without a refund and with or without a notice, except where prohibited by applicable law. MVPS reserves the right to modify these Terms and Conditions and other policies at any time. Any changes become effective upon publication on the MVPS website or client area. Continued use of the Services after such changes constitutes acceptance of the updated Terms. It is the Customer’s responsibility to regularly review the Terms and Conditions. The new policy takes effect with the next renewal of the service. If the customer does not agree with the new policy, it is his responsibility to cancel the service before the renewal.
The Services are intended primarily for business, professional, and commercial use. Certain consumer protection rights may not apply to the Services provided by MVPS.
MVPS may assign or transfer these Terms and any rights or obligations without restriction.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These terms shall be governed and construed in accordance with the laws of the Republic of Cyprus. You irrevocably agree that the courts of Larnaca, Cyprus have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement.
The Customer waives any right to participate in a class action or collective claim against MVPS.
You expressly agree that your use of the MVPS services is at your sole and exclusive risk. MVPS offers absolutely no warranties of any kind, whether express or implied. No advice or information obtained from MVPS or through MVPS service shall create any warranty. The customer is solely responsible for any data stored on MVPS servers and for ensuring he has adequate backups outside of the MVPS infrastructure. MVPS shall offer no warranty or compensation for any data loss including but not limited to software failure, hardware failure or staff error.
MVPS LTD offers absolutely no liability or compensation to third parties in case its services are used to inflict damages to third parties by the customer. The customer is the only one liable for any such damages. In no event shall we, nor our directors, employees, agents, partners, suppliers or content providers, be liable under contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the services for any lost profits, data loss, cost of procurement of substitute goods or services, or special, indirect, incidental, punitive, compensatory or consequential damages of any kind whatsoever.
In no event shall MVPS’s total liability exceed the amount paid by the Customer for the affected Service during the preceding one (1) month.
MVPS shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to acts of God, natural disasters, fire, flood, war, terrorism, civil unrest, power outages, upstream provider failures, network attacks, or governmental actions.
The Customer agrees to indemnify, defend and hold harmless MVPS LTD, its directors, employees and partners from any claims, damages, losses, liabilities, costs or expenses arising out of the Customer’s use of the Services, including but not limited to illegal content, violations of law, third-party claims, or breach of these Terms.
All notices, communications, and information from MVPS to the Customer may be provided electronically via the Client Area, email, or any other electronic means reasonably chosen by MVPS.
Notices shall be deemed received and effective at the time they are sent or made available in the Client Area, regardless of whether the Customer actually reads or accesses them.
The Customer is solely responsible for maintaining a valid and active email address and for regularly checking the Client Area. Failure to receive or read communications due to outdated contact information, spam filtering, or customer-side technical issues does not relieve the Customer of any obligations under these Terms.
MVPS shall not be responsible for any loss, damage, suspension, termination, or data deletion resulting from the Customer’s failure to receive or review notices sent in accordance with this section.
MVPS services are sold as unmanaged. They are designed for advanced linux administrators or experienced webmasters.
The customer is responsible for managing his server. MVPS staff is available for support only in case of Network issues, Server hardware or OS templates.
The MVPS staff will not offer any kind of support for installing, configuring or debugging applications or operating systems.
We generate the proforma invoices 5 days before the payment is due. The service is terminated automatically if it has not been paid before the due date and MVPS will not be responsible for any data loss that occurs due to termination.
For each transaction made, a VAT invoice is generated 3 hours after the payment has been received. The VAT Invoices are available for download on the VAT Documents page.
If a subscription has been created for paying the service, the customer is responsible for cancelling the subscription (ex: PayPal) if he wants to terminate his MVPS services.
In the case of bank transfers, the final amount which is received in our bank account shall be credited to the customer account. Any fees charged by the bank for processing the transfer, including but not limited to, exchange fees (if payment was not sent in EUR) shall be deducted from the customer's balance.
It is the customer's responsibility to notify us by creating a support ticket when he has made a transfer by bank or if his payment (of any other method) has not been credited to his account.
All payments shall be done using your own card, bank account or PayPal account. The use of third-parties to make payments is prohibited without prior approval from MVPS, and shall result in the immediate termination of the account and services, without any kind of refund.
Certain payment processors may, at their sole discretion, require customers to complete a Know Your
Customer (KYC) verification process following a transaction. It is the sole responsibility of the
customer to comply with such requests and to provide any documentation or information required by the
payment processor.
Failure to complete the KYC process may result in the transaction being delayed, suspended, or the
associated funds being frozen. MVPS is not liable for any such actions taken by the payment processor
and will not issue refunds or assume responsibility in these cases.
It is the customer's responsibility to contact the payment processor and provide them with any
documentation they might require.
Customers are solely responsible for ensuring that all cryptocurrency payments originate from lawful and legitimate sources. We do not accept liability for any delays, losses, or restrictions imposed by third-party payment processors.
If any payment is identified or suspected to be associated with criminal activity, the funds may be frozen or withheld by the payment processor in accordance with applicable laws and regulations. In such circumstances, we reserve the right to suspend or terminate the customer’s account and all related services, without refund or prior notice.
The services are billed based on their billing term which can be of a minimum 1/3/6/12 months.
It is the customer's duty to cancel the service before a new billing period begins in case he desires to terminate the service. After the service has entered into the new billing period, the customer is liable to pay for the entire new billing period even if the service has been suspended/terminated due to the non-payment.
If the service has been terminated due to non-payment and MVPS was able to restore it from the backups upon the customer's request, the customer will be charged an extra fee of 25 EUR beside the cost of the service. The termination does not end the customer's liability to pay for the period between the termination and the restore.
There are no prorated refunds in case the customer decides to terminate the service earlier than his paid period.
All orders placed through our billing portal are passed through an automatic fraud check system. Although
our VPSs are typically set up instantly upon receipt of payment, we manually review each fraud score
before accepting the order. If our fraud check system scores your order as dangerous, we may require
submission of a government issued ID to allow continued use of our services. Failure to comply in a
timely manner will result in termination.
The customer shall create a single account on the MVPS website. Multiple accounts are strictly
prohibited!
The use of fake or disposable emails is strictly prohibited and shall result in immediate account
termination without any refunds.
The customer billing details must be real and verifiable by legal documents on request. The failure
to provide verification documents confirming your billing details shall lead to immediate account
termination without any kind of refunds.
Any unjustified chargeback or dispute of the transaction done via our payment processors shall be
considered a
fraud attempt and will lead to immediate account termination and the termination of all active services
without any refunds.
The customer shall keep confidential any information to which he is given access and shall cooperate with MVPS's efforts to maintain the confidentiality thereof. The customer shall not publish or distribute any information or documentation that MVPS provides including but not limited to support tickets, emails or phone calls.
Under the General Data Protection Regulation (EU) 2016/679 ("GDPR"), MVPS acts as a data processor and processes personal data solely on behalf of and in accordance with the documented instructions of the Customer, to the extent that the GDPR is applicable.
Personal data is processed on infrastructure owned by MVPS LTD or leased from authorized sub-processors, in datacenters with appropriate physical and logical security measures, in accordance with applicable data protection laws.
The Customer acts as the data controller and is responsible for determining the lawfulness of the processing, providing required notices to data subjects, obtaining necessary consents, and implementing appropriate technical and organizational measures within the Customer’s environment.
MVPS may comply with legal requests, court orders, subpoenas, law enforcement requests, or governmental demands without prior notice to the Customer.
MVPS is not responsible for assessing the legality, validity, or jurisdiction of such requests on behalf of the Customer and shall not be liable for any resulting disclosure of data or service interruption.
MVPS shall not be liable for any loss, damage, downtime, or data disclosure resulting from compliance with legal obligations, court orders, law enforcement requests, or governmental actions, regardless of jurisdiction.
The Data Processing Agreement (DPA) is available at https://www.mvps.net/dpa.php and forms an integral part of these Terms to the extent that the GDPR is applicable.
The provisions of the Acceptable Use Policy are intended as guidelines and are not meant to be
exhaustive. Generally, conduct that violates law, regulation or accepted norms of the Internet
community,
whether or not expressly mentioned in this policy, are prohibited. We will be the sole and final arbiter
as to what constitutes a violation of our policies, acting reasonably and in good faith.
Our products and services may be used only for lawful purposes. Transmission of, distribution of,
storage of, or linking to any material in violation of any applicable law or regulation is prohibited.
This includes, without limitation, material protected by copyright, trademark, trade secret or other
intellectual property rights used without proper authorization, and material that is defamatory,
constitutes an illegal threat, violates export control laws, or is otherwise prohibited by Cypriot law.
The customer will not, directly or indirectly, allow the usage of the services, sell or solicit
sales, nor transfer Services of or provided by MVPS to any entity or individual located in, organized
under the laws of, or ordinarily resident in any country or geographic region subject to comprehensive
sanctions administered by OFAC or the EU.
The customer shall not reside and shall not use the MVPS services, either directly or indirectly, in
the following countries: Cuba, Iran, North Korea, Crimea region and any country under the US or EU
sanctions on technology export or on restricted parties lists. No refunds shall be issued to such
customers, all services will be
terminated immediately and any funds in the account balance shall be forfeit.
The blacklisting of the IP in a RBL, security company (ex: urlhaus, netcraft) or by an antivirus
software shall lead to immediate termination of the account and all its services. Any abuse notification
from security companies like spamhaus, urlhaus, netcraft, bitninja etc. or any CERT shall lead to
immediate termination of the account and all its services.
The prohibited activities include, among others, the following:
MVPS reserves the right to suspend, restrict, or terminate any Service, in whole or in part, at any time and without prior notice, if the Customer violates these Terms and Conditions, the Acceptable Use Policy, applicable laws, or if MVPS determines that the Service is being used in a manner that may cause harm, abuse, legal risk, or operational disruption.
Upon suspension, termination, cancellation, or expiration of any Service, all Customer data stored on MVPS systems may be permanently deleted without notice and without possibility of recovery. MVPS is under no obligation to retain, export, or provide copies of Customer data after service termination.
Suspension or termination of a Service does not entitle the Customer to any refund, credit, or compensation for unused service periods.
Outgoing SMTP connections are, by default, blocked on all services unless they have a valid rDNS with your own domain name set.
For the VPS One package, the outgoing SMTP connections are blocked regardless of the rDNS and cannot be unblocked.
The customer bears the full responsibility for his server's security and for all the data stored on it.
The customer shall use the best practices to secure and keep his services and data secure, including, but not limited to updating the software regularly, OS hardening, using strong passwords, firewalls, SSL, antivirus, intrusion detection systems and disk encryption.
The customer shall investigate and resolve any security notification sent by MVPS in maximum 24h.
The services are sold under a fair use policy, the node's resources are finite and are split between multiple servers. The customer agrees not to use the services in a way which may impact other customers, for example: excessive IO load, high PPS traffic, excessive CPU usage etc. MVPS reserves the right to restrict any resource at any time, if it is deemed to be used excessively, and MVPS is the sole arbiter on what excessive means.
The customer agrees not to expect 100% CPU performance on his VPS if it is used at maximum performance for an extended period of time. The average CPU usage should not go above 50% in the timespan of a day.
The allocated uplink is 1Gbps shared for all our services. The guaranteed speed is 100mbps except for the VPS One package where the guaranteed speed is 70Mbps. The bandwidth can be restricted without notice if it's found to be abused. The speed in Cyprus is not guaranteed, due to its isolated geographical location and the lack of tier 1 internet providers.
If the server overuses its allocated bandwidth, it will be limited to 1Mbps speed for the current month. If the server repeatedly overuses the bandwidth, the limitation will be permanent.
MVPS has ddos protection systems designed to protect its infrastructure and its main goal is to ensure an attack does not affect other customers. MVPS does not provide any ddos protection warranty and reserves the right to nullroute any IP that is attacked.
The disk writes should be reasonable and the total disk writes should not exceed 4 times the disk size in a month. The daily average read/write IOPS should not exceed 50 per each 25GB of disk space. Customers abusing the I/O will be restricted.
MVPS offers its services as best-effort. The uptime guarantee is 99.9% and covers only network or hardware issues which are under our control.
Services which are under DDoS attacks, are having downtime due to OS/Application misconfigurations or any other type of customer intervention or non-intervention shall not have any uptime guarantee.
MVPS shall compensate the customers for the downtime exceeding the uptime guarantee by extending the affected services by 10x of the period when they were unavailable, but not more than 1 month per year. For example, for 1 hour of downtime the service shall be extended by 10 extra hours.
All services provided by MVPS.net are delivered online only. No physical products are shipped.
Upon successful payment and verification, the ordered virtual server is automatically deployed
within a few minutes. Customers will receive an email confirmation once the service is ready.
Access details (such as IP address, username, and password) are available directly in the client
area on our website.
Servers can be accessed via RDP (for Windows), SSH (for Linux), or through the web console available
in the control panel for ISO installations.
The root or administrator password is displayed securely in the client area for 72 hours after
installation. After this period, it is automatically removed for security reasons, and customers can
reset it if needed.
Because our services are digital and provisioned automatically, delivery is considered complete once
the server has been successfully created.
The website and these terms of service may be translated in multiple languages. In case of any discrepancy, the English version shall prevail.
The payout for the referred customers is 15% from all their transactions during the first 12 months.
The commissions are paid 90 days after the referred customer has made the transaction.
The minimum withdrawal is 10 EUR for account balance withdrawal and 100 EUR for PayPal withdrawal.
An extra 30% are given as bonus if the customer decides to withdraw the affiliate commission to the MVPS account balance.
PayPal withdrawals are sent to the exact e-mail address associated with the MVPS account.
Withdrawals to balance are final. The funds cannot be restored to your affiliate account nor will they be sent via any other method.
Multiple accounts are forbidden and lead to the forfeiture of all the affiliate commissions. If the same login IP is ever used on both the affiliate and referred customer, the commission shall be forfeit and the customer banned from the affiliate program.
If the affiliate has services suspended for breaking these terms of service / abuse, all the commissions in the account are forfeit.
If the referred customer has services suspended for breaking these terms of service / abuse, the commission related to this referred customer will be forfeit.
The transaction fees and the VAT do not count towards the affiliate commission.
The commissions not withdrawn after 16 months since the referred customer has registered will be considered expired and forfeit.
The traffic is registered on a first-click basis. If the customer has previously visited our website, it will not be considered valid.
Advertising through Google Ads is strictly prohibited and the affiliate accounts advertising through it will be disqualified and the commissions forfeit.
We reserve the right to modify or terminate the affiliate program at any time.
The privacy policy, part of this agreement, is located here
The refund policy, part of this agreement, is located here