These are the most common questions our customers have asked us!
We have multiple locations and we will add new locations in time. When you're ordering a VPS, you can choose the location where it will be. Our current locations are: Germany, France
No, we do not offer dedicated servers at this time.
Our company is incorporated in the Republic of Cyprus.
We do not offer free or trial options for our products.
In accordance with our SLA, we have an uptime guarantee of 99.98%. The details regarding the uptime guarantee can be found in our Terms of Service
Yes, it can be done from the server's page. Please keep in mind that mass-mailing is prohibited!
Yes, please go the the service page, reinstall and choose the OS you prefer.
Yes, we offer both manual and automated backups for free. The maximum number of backups is 2 per VPS.
3 times a week, at various intervals, a new backup is created for your VPS. It will replace your oldest backup, be it manual or automated.
Yes, there's a button for disabling the automated backups on the service page.
No, the software automatically upgrades your current VPS with more RAM, CPU, DISK etc. The VPS will be rebooted, but you won't need to do anything else for your site to work.
Credit Cards, PayPal, Bank Transfers, Bitcoin, Various Cryptocurrencies and many local payment methods.
We offer refunds for up to 3 days since the VPS has been paid. The refunds can take up to 14 days to be issued. If the payment method does not support refunds, the refund will be done as account credit.
Yes, you will be charged automatically each month until you cancel the subscription from PayPal.
Cryptocurrency payments need more time to confirm depending on the fees and network load. Usualy it takes at least 30 minutes. You should receive an e-mail from the payment processor if there are any issues with your payment
No, only a single product per account is eligible for refund. Please order a VPS, test it out and make sure it suits you and only afterwards order more.
The services are suspended 3 days after the due date. They wiped from our system after 7 more days.
No, the backups and the VPS has been wiped from our servers when the service got cancelled.
You can change the billing term at any time provided all the invoices for that service are paid. Downgrading the billing term can only be done in the last 30 days of the current billing term.
No, if the service has been suspended for breaching our terms of service, there will no refunds for the service in cause or any other service on that account.
Yes, all the prices on our website are VAT-exclusive and we charge VAT to all EU individuals and to EU companies which do not have a valid VAT ID.
Yes, we provide week-long technical support, from 9:00 to 21:00 GMT+2, through our ticket system. Please note that our VPS servers are sold as unmanaged, meaning we handle the live status of the server, such as network and hardware issues, but we do not handle issues related to 3rd party software installed on the server.
No, we do not offer any kind of managed services.
No, we do not offer any kind of chat, phone or skype support.
No, we only provide support in English.
You should contact the application vendor. We do not offer any kind of support for other applications.
During the working hours, the average response time is 30 Minutes.
No, we do not permit our VPS services to be used for any kind of mass-mailing, be it newsletters or anything else. It shall be considered SPAM and the services terminated.
No, any kind of port or vulnerability scanning shall lead to the termination of the service.
Yes, and we recommend OpenVPN.
No, any kind of flood, dos or other "stress testing" shall lead to the permanent termination of all the services in the account.
No, only 1 account per entity is permitted.
No, mining cryptocurrency shall lead to the permanent termination of the services.
Keeping the CPU at 100% for over 30 minutes shall lead to cpu throttling.
No, hosting copyrighted products without the proper licensing shall lead to the termination of the service.
No, hosting any kind of phishing shall lead to the termination of the service.
We do not have any restrictions regarding IRC, as long as it's not used in connection with other ilegal actions.
Yes, as long as the pornography involved is LEGAL.
Yes, as long it is not used for ilegal purposes. However, tor exit nodes should not be hosted on our services.
Yes, you can choose to upgrade to any of the other packages at any time.
Unfortunately, downgrading is not possible due to limitations in the virtualization technology. If you no longer need such a powerful VPS, you can order a smaller one and manually transfer your data.
No, our VPS services are sold only as packages.
Yes, the VPS will be rebooted.